A cookie is a small file of letters and numbers that we store on your browser, that help us distinguish you from other website users.
Cookies allow us to distinguish you from other users of our website and remember your preferences to give you a better experience while browsing our site. They also allow us with the information we need to keep improving our website.
HubSpot's tracking code sets a number of tracking cookies when a visitor lands on our website. These cookies fall into two general categories:
__hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again.
This cookie is set when we give visitors the choice to opt out of cookies.
It contains the string "yes" or "no".
It expires in 13 months.
__hs_do_not_track
This cookie can be set to prevent the tracking code from sending any information to HubSpot.
Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot.
It contains the string "yes".
It expires in 13 months.
__hs_initial_opt_in
This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
It contains the string "yes" or "no".
It expires in seven days.
hs_ab_test
This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
It expires at the end of the session.
<id>_key
When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
The cookie name is unique for each password-protected page.
It contains an encrypted version of the password so future visits to the page will not require the password again.
It expires in 14 days.
hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits.
It is set in your browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
It contains a boolean value of True if present.
It expires in 30 minutes.
hs-messages-hide-welcome-message
This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
It contains a boolean value of True or False.
It expires in one day.
__hsmem
This cookie is set when you log in to a HubSpot-hosted site.
It contains encrypted data that identifies the membership user when they are currently logged in.
It expires in one year.
hs-membership-csrf
This cookie is used to ensure that content membership logins cannot be forged.
It contains a random string of letters and numbers used to verify that a membership login is authentic.
It expires at the end of the session.
hs_langswitcher_choice
This cookie is used to save your selected language choice when viewing pages in multiple languages.
It gets set when an end user selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future, if they are available.
It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be "EN-US:hubspot.com".
It expires in two years.
__cfduid
This cookie is set by HubSpot’s CDN provider, Cloudflare. It helps Cloudflare detect malicious visitors to our website and minimizes blocking legitimate users.
It may be placed on our visitors' devices to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare's security features.
Learn more about this cookie from Cloudflare.
It is a session cookie that lasts a maximum of 30 days.
__cfruid
This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn more about Cloudflare cookies. It expires at the end of the session.
__hstc
The main cookie for tracking visitors.
It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
It expires in 13 months.
hubspotutk
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
It contains an opaque GUID to represent the current visitor.
It expires in 13 months.
__hssc
This cookie keeps track of sessions.
This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
It expires in 30 minutes.
__hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
It contains the value "1" when present.
It expires at the end of the session.
messagesUtk
This cookie is used to recognize visitors who chat with Unmade via a Chat tool. If you leave the site before you are added to our Hubspot System you will have this cookie associated with your browser.
If we chat with you, and you later return to our site in the same cookied browser, the chatflows tool will load the conversation history. The cookie is controlled by the Consent to collect chat cookies setting in our chatflow.
If this setting is disabled, the cookie is controlled by a consent to process setting in the chatflow.
It contains an opaque GUID to represent the current chat user.
It expires in 13 months.
With a Consent to collect chat cookies setting enabled, we prompt visitors for consent to drop a cookie in their browser before the start of a chat or when they attempt to leave the page during a chat conversation. This cookie is used to interact with website visitors and provide a visitor's chat history.
If a visitor accepts the cookie when they start a chat, but then clicks Decline on the HubSpot cookie banner, the cookie will be removed.
If a visitor clicks Decline on the HubSpot cookie banner before starting a chat, HubSpot will not drop a cookie or prompt them to consent to cookies in the chat widget.
Unmade cannot control cookies placed by third-party scripts on our website. When a visitor accepts cookies via the Unmade consent banner, they consent to cookies we can control only only.
How do I manage my cookies?
If you don't want us to collect any cookies or to control which cookies are collected, you can choose to turn them off within your chosen browser. However, blocking cookies, particularly essential ones, could mean you won't be able to access all or parts of our website.
Get guidance on how to do that on the most popular browsers here:
You can learn more about cookies on www.aboutcookies.org or www.allaboutcookies.org.